Dear CORPORATION,
Just a little less than two years ago I met a junior VP/upper level manager
of yours named Joel at a little dinner
party held by a friend of a friend of mine at a restaraunt downtown. He had the
bisque. Joel was a fantastic
personality to engage in conversation with, and ever the CORPORATION boyscout. "CORPORATION
this," and, "CORPORATION that," was all he ever
talked about.
As the dinner party came to a close and everyone went their seperate ways, he gave me a CORPORATION company pen. I put it in
my pocket and didn't think much about it.
Well, two years later, the ink's finally gone dry. I used that pen every day. Friends of mine have come to joke that I
don't 'sign' things anymore, I 'CORPORATION' it. Your company pen was more than just an extension of my hand, it was a thing
of beauty. The wording and logo never scratched or faded, the spring beneath the button never failed me, and I don't
know that there's a more comfortable pen to hold out there. I signed receipts and wrote notes. I used it on a plane, in
the car, and while sitting relatively still. Indoors and outdoors, during the day or during the night, that pen never
failed me.
Until now.
Can I have a new CORPORATION company pen? I wish to go on CORPORATIONing my signature.
-John F. Reed
Active Pen User
From: service@macromedia.com
Subject: Macromedia Customer Service Incident [8261533]
Date: Wed, 16 Feb 2005
Hello John,
Thank you for contacting Macromedia Customer Service.
I understand your concern.
Please note that the Macromedia company pen you are referring to is a
premium item. And usually, premium items are just given out during
events or conferences.
Hope this information helps.
Should you have any other concerns or inquiries, please feel free to
write us back.
Regards,
Jouie Revecho
Macromedia Customer Service
Date: Wed, 16 Feb 2005
From: "Amazon.com Customer Service"
Subject: Your Amazon.com Inquiry
Thank you for writing to Amazon.com with your inquiry.
I understand your desire for the same pen you used for such a long
time with satisfaction, but we can't provide you the item you have
requested as it was a gift to you and may be a promotional offer.
However, I do appreciate your comments and and we are happy to learn
the level of satisfaction you got with the pen, and also appreciate
your feedbacks regarding our employees.
We look forward to your next visit to our store. Thanks for your
interest in Amazon.com.
Best regards,
ramish
Amazon.com Customer Service
http://www.amazon.com
Date: Wed, 16 Feb 2005
From: "US_Dell_Webmaster_Support"
Subject: Re: Compliment (KMM11544280I21063L0KM)
Dear Mr. Reed,
Thank you for contacting Dell Online Customer Care.
I understand that you wish to purchase a pen from Dell. I appreciate
the
opportunity to assist you further.
Please go through the below mentioned link to purchase a new pen:
LINK
We have a dedicated Electronics and Accessories sales team for
assisting
you with the purchase of parts for your Dell. You can contact them at:
1-800-449-3355 ext (62470)
They will be able to best assist you in ordering the most appropriate
pen that you require.
For any Customer service issues, please feel free to contact us at:
www.dellcustomercare.com
Respectfully,
Sachin
Rep ID 1970
04:00 AM ? 01:30 PM CST Monday-Friday
Dell Online Customer Care
Date: Wed, 16 Feb 2005
Subject: RE: Company pen
From: "TWEC - Customer Service"
Hello John,
thank you for contacting us.
We appreciate hearing about the beloved history of one of our
promotional marketing items. Your fondness for the pen really is
touching. I wish we another pen to send you so that you could continue
to Wherehouse your name.
Unfortunately, we do not have any more of those pens.
Moira
Customer Service
www.wherehouse.com
From: "Microsoft ContactUs"
Subject: CST186726522ID - RE:Microsoft.Com ContactUS
Date: Wed, 16 Feb 2005
Hello John,
Thank you for contacting Microsoft.com Customer Support.
I understand that you would like to have a new Microsoft pen.
We have formed a partnership with ecompanystore to make Microsoft merchandise available. Please visit:
https://shop.ecompanystore.com/microsoft/MIC_Login.asp
Then, proceed to the "New Customer" dialogue box. Click the "Non-Microsoft" link and fill out the quick form to log in as New Customer.
You have a list of Program Merchandise to choose from. If the specific product you are looking for is not included in the list, please call the Toll Free number at: 1-888-672-1355. For questions or comments about ecompanystore, please email ecustomercare@eCompanyStore.com.
We also have stores in other locations with the following contact numbers:
1. Redmond: 425-706-6640
2. SVC: 650-693-0330
3. Dallas: 469-775-8168
4. Charlotte: 980-776-8623
Thank you for your interest and support of Microsoft Corporation. Please feel free to e-mail again for other questions or concerns you may have.
Sincerely,
Celine
Microsoft.com Customer Support
From: McDonaldsCorporation@mcd.com
Subject: Message from McDonald's Corp.
Date: Thu, 17 Feb 2005
Hello John:
Thank you for contacting McDonald's and for your interest in one of our premium items.
All of our premium items are made by independent firms and distributed directly to our restaurants for promotional purposes. We do not make them available through our office or maintain a catalog. In addition, premiums only offered in certain geographical regions of the country are not available from this office.
I'm sorry we can't honor your request. You may want to contact our McStore. This is our corporate store which carries several McDonald's premium/promotional items. You can call them at 630-623-2377, or you may want to contact the following collector's club for other McDonald's items.
Their address is as follows:
McDonald's Collectors Club
1153 S. Lee Street, Suite 200
Des Plaines, IL 60016
http://www.mcdclub.com
Although this is an independent group which is not affiliated with McDonald's Corporation, they may be able to assist you in your search for premiums and toys. If writing them, please enclose a self-addressed stamped envelope with your request.
Again, thank you for contacting McDonald's. We look forward to serving you for many years to come.
Tim
McDonald's Customer Satisfaction Department
ref#:2612863
Date: Thu, 17 Feb 2005
From: "Albertsons Customer Care"
Subject: Question/Comment submitted through Albertsons.com corporate website [Incident: 050215-000780]
Subject
---------------------------------------------------------------
Question/Comment submitted through Albertsons.com corporate website
Discussion Thread
---------------------------------------------------------------
Response (Denise D.) - 02/17/2005 10:11 PM
Dear John,
Thank you for contacting Albertsons Customer Care. We received your
email requesting another Albertsons pen.
We appreciate the time you took to contact us. We have forwarded your
request to the Northern California division office to see if we can
address your request. Have you tried to contact your local Albertsons store
to see if they could assist you with one of our Albertsons logo pens?
Again, thank you for contacting Albertsons Customer Care. If we can
provide any information or be of service to you in the future, please feel
free to contact us.
Sincerely,
Amanda K.
Albertsons Customer Care Representative
Date: Mon, 21 Feb 2005
Subject: Re: Contact Us - Company Feedback
From: "Consumer AffairsConsumer Affairs"
Dear John Reed,
We appreciate your interest in The Home Depot and thank you for your
kind words regarding Executive Team Member Joel. Unfortunately, The
Home
Depot does not sell or distribute merchandise to public.
We apologize we are not able to provide you with a new Home Depot pen.
Sincerely,
Marilee
Customer Care Department
homedepot.com
Subject: Albertson's, Inc.
Date: Tue, 22 Feb 2005
From: "Athena Perkins"
Dear John,
Recently I received a copy of your e-mail regarding you favorite pen. I am sorry to say we may not have that exact pen any longer, the designs have changed with a more contemporary flare. However, I would like to send you one anyway.
If you could send me your telephone number, I would gladly send you a pen or two.
Thank you for contacting us, and I look forward to hearing from you soon.
Sincerely,
Athena Perkins
Customer Service Representative
Northern California Store Support Center
510-678-4663
